8 Comments

Everyone should work in either retail or the service industry for a year. It'd make the world a much better place.

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Nail on the head! I’ve been saying this for years. We’d have a population with a totally different attitude towards their fellow man.

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Aside from the quality of this issue in general (and thank you for mentioning ELP as well!), I really liked the anecdote about the 'cold mails'. It's inspiring for the future (and I hope you'll be successful in your attempts, congratulations)!

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Reminds me of my own record store days in the 70s. My only in-stores were Smokey Robinson (a small riot ensued) and Dexter Gordon , who was charming and very cool. Customers? We didn’t call them chafes, but chafe they did.

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How was Smokey?

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He didn't perform in-store, but I got to ride in a cab with him. He's kinda low-key. But he's Smokey! This was when A Quiet Storm was released, and I was so star-struck...

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I did a lot of years in various customer service roles (including close to two decades as a librarian) and I felt this newsletter in my soul.

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In fact, it was a librarian friend who initially inspired this post. Thank you for your service!

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